Assure is our comprehensive IT support plan, providing the fundamental support your business needs, providing 24/7 proactive monitoring of your infrastructure, and the option of extended business hours cover. When you have Assure in place, you will have access to unlimited telephone and remote support, rather than having paid for a limited time package as with Assist. So, if you know you’re going to use us more, this is the support package for you!
Assure will automatically alert our central monitoring system of any issues that need to be resolved which are then carried out transparently - you probably won't even know you've had a problem by the time we’ve already fixed it for you! What’s more, we’ll be your single point of contact and ownership for all of your IT issues – there’s no need for you to start calling your broadband or application provider – we’ll take care of all of that for you.
Dedicated helpdesk facility with unlimited telephone & remote support
24x7 Pro-active Server hardware monitoring & alerting
24x7 Core Application monitoring & alerting
Backup monitoring and alerting
User and Systems Administration
Third Party Vendor Management
Server, Client and LAN/WAN/WLAN support
Executive summary status reporting
Anti-virus & Anti-Spyware management for Servers
Microsoft Patch and Service Pack management for Servers
Automated, scheduled machine maintenance and housekeeping for Servers
1 hour service level
Optional extended hours coverage
For further details of how Assure can help your business simply call one of our Support Consultants on 01344 401548 or send your enquiry or quote request here and we will contact you.
View IT Support Datasheet
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