ASSURE IT Support
Comprehensive, proactive IT support package
OFFER - 15 months for the price of 12 - 3 months FREE!
Assure is our comprehensive IT support plan, providing the fundamental support your business needs, providing 24/7 proactive monitoring of your infrastructure, and the option of extended business hours. Assure gives you access to unlimited telephone and remote support, rather than having paid for a limited time package as with Assist. So, if you know you’re going to use us more, this is the support package for you!
Assure will automatically alert our central monitoring system of any issues that need to be resolved which are then carried out transparently - you probably won't even know you've had a problem by the time we’ve already fixed it for you! What’s more, we’ll be your single point of contact and ownership for all of your IT issues – there’s no need for you to start calling your broadband or application provider – we’ll take care of that for you.
- Dedicated helpdesk with unlimited telephone & remote support
- 24x7 Pro-active Server hardware monitoring & alerting
- 24x7 Core Application monitoring & alerting
- Backup monitoring and alerting
- User and Systems Administration
- Third Party Vendor Management
- Server, Client and LAN/WAN/WLAN support
- Executive summary status reporting
- Microsoft Patch and Service Pack management for Servers
- Automated, scheduled server maintenance & housekeeping
- 1 hour service level
- Optional extended hours coverage
For further details of how Assure can help you, call one of our Support Team on 01344 401548 or send your enquiry and we will contact you.